Returns
OUR RETURN POLICY
At LOOM we want to ensure our customers receive the highest level of customer service and satisfaction.
Received an incorrect or faulty item? We're sorry to hear that, please contact us via e-mail loom@loom.ist with further details of the issue within 28 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.
Please follow the process below for returning your parcel to us.
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Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Merchandise must be in its original condition: unworn, unpackaged and unwashed.
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Cover your address label with the LOOM returns label found on the bottom right of your delivery note.
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Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
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Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History.
Simply return your items to the following address within 28 days of the date on your dispatch note. Please note that returns will be made at your own cost.
Ark of Crafts LLC.
Loom.ist
400 Hillsboro Technology Drive, Deerfield Beach, FL 33441
Refunds and Processing
Refunds will be processed within approximately up to 15 business days (excluding weekends and bank holidays) after we receive your return.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Tracking your return
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.
Any questions?
Please call us from (315) 896-7000 or send us an email to loom@loom.ist
Enjoy shopping from LOOM!
LOOM Team