Privacy Policy
SECURITY AND PRIVACY
YOUR USE OF THE LOOM.IST SITES CONSTITUTES YOUR ACCEPTANCE OF OUR TERMS OF USE.
THIS PRIVACY POLICY IS ONLY A SUPPLEMENT TO OUR TERMS OF USE. YOU SHOULD CONSULT THE TERMS OF USE FOR TERMS AND POLICIES OTHER THAN PRIVACY.
SECURITY
This Privacy and Security Policy (this “Privacy Policy”) explains how LOOM and each of its operating subsidiaries and affiliates collects, protects, uses and discloses the Personal Information (defined below) that LOOM gathers when you use our website located at http://www.loom.ist or any other website provided by Ark of Crafts LLC. or one of its operating subsidiaries or processing partners (collectively called “the sites”).
LOOM and its processing partners have put in place security protocols and technologies to secure the information you provide during your visit to the Sites or when completing your business transaction. However, no information transmitted via the Internet is guaranteed to be 100% secure. Thus, while LOOM and its processing partners work to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.
PRIVACY POLICY
Personal Information means any information that may be used to identify an individual, including, but not limited to, a user ID and password, a first and last name, shipping and billing addresses, e-mail addresses, phone numbers or other contact information that is gathered by LOOM as described below. Personal information is not the same as aggregate information, which is information presented in summary or statistical form which does not contain data that would permit the identificiation of a specific individual without extraordinary effort.
LOOM respects your privacy and recognizes your need for appropriate protection and management of the Personal Information you provide during your visit to the Sites. The intent of this privacy policy is to inform you how the contact information you provide is used, the options you have regarding its use, your entitilement to review and correct that information, and your ability to opt out of its use. This Security and Privacy Policy is applicable only to customers in the United States.
To help improve the privacy policy, please send your comments to loom@loom.ist
HOW LOOM GATHERS YOUR PERSONAL INFORMATION
When you register an account, you will be asked to provide your name, telephone number and e-mail address. If you are a registered user your contact information is automatically saved.
LOOM may send you e-mails or postal mail promoting products or events that, based on your preferences, may be of interest to you, unless you have chosen not to receive them. During registration, you may choose not to receive e-mail solicitations from LOOM by selecting the "opt out" option.
When you request to be on the LOOM mailing list (for e-mail or regular mail) you will be asked to provide your name, address, e-mail address and telephone number. You have the option to remove yourself at any time from the LOOM and Ark of Crafts LLC. corporate mailing lists. Any requests to remove or update your contact information may take up to ten days for an e-mail request and six to eight weeks for a postal mail request.
LOOM’s Use of Cookies and Internet Monitoring Technologies
Cookies are small text files stored by your browser in your computer when you visit our Sites. We use cookies to improve the Sites and make them easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. Cookies also assist us by identifying the types of browsers and operating systems used most frequently by our customers, and how visitors move through the Sites. All of this information enables us to improve the Sites and tailor them to our customers’ needs and preferences. We use cookies for a variety of purposes intended to make our Sites a better service for you. We reserve the right to use cookies to deliver content specific to your needs and interests. We may also use cookies to track user trends and patterns in order to better understand and improve areas of our sites that our users find valuable. Most browsers will accept cookies until you change your browser settings to refuse them. At any time, you can disable the use of cookies in your browser and still have access to much of the information on the Sites. However, you may not be able to access your account information or complete transactions on the Site unless you permit the use of cookies. In addition, our servers track various technical details about your visit, such as your computer’s Internet protocol address and the pages that you visited.
We also reserve the right to use outside ad companies to display ads on our sites. These ads may contain cookies. Cookies received with banner ads are collected by our ad companies, and we do not have access to this information.
Interactive or Social Features of LOOM
We offer interactive and/or social aspects on the site. For example, if you choose to express an opinion in an online forum, respond to user polls, or enter any contests, we may ask you for Personal Information. If you request to sign up for newsletters or other promotional materials, or if you send an inquiry to one of our customer service representatives, we may store a record of your request along with any Personal Information allowing us to respond to your inquiry.
HOW LOOM USES PERSONAL INFORMATION
LOOM uses Personal Information to interact with customers and suppliers and to improve its business processes.
LOOM uses Personal Information to fulfill orders placed by customers, to respond to the requests of users of the Sites, and to enrich the usefulness of the Sites. Your contact information will also be used should LOOM personnel need to contact you via phone, e-mail or postal mail regarding your order. This does not constitute a solicitation. We may also use this data to send you information about products, sales and promotions that may be of interest to you.
Loom uses Personal Information as part of aggregate reports.
In addition, LOOM may use Personal Information, both on an identifiable and aggregate basis, in various analyses intended to help LOOM better understand its customers and suppliers. LOOM reserves the right to perform such “data mining” activities at its discretion, subject to the terms of this Privacy Policy.
We may combine Personal Information with other information to create aggregate or summary reports, and we may provide aggregate data to other parties for marketing, advertising and other purposes.
If LOOM provides information to other parties in aggregate form, such data will not include any identifiable Personal Information concerning specific customers, suppliers or individuals.
IS PERSONAL INFORMATION EVER SHARED OR DISCLOSED?
Personal Information is used to complete and support your use of the Sites and the services provided thereon and to comply with any requirements of law. LOOM may share Personal Information with third parties only as described below:
Loom may disclose Personal Information as required by law and for the protection of LOOM and others.
Loom may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on LOOM or its affiliates or the Sites; (2) protect and defend the rights, property or safety of LOOM, our employees and contractors, our users or others; (3) act in urgent circumstances to protect the personal safety of users of LOOM, its Sites or the public; and (4) enforce or apply our Terms of Use and other agreements. The foregoing includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Loom may disclose Personal Information to third parties who help us provide our services.
We depend upon third party service providers to provide services to us necessary to run our business. We may transmit your Personal Information to third party service providers who assist us in processing orders and payments, shipping products, sending catalogs, performing surveys, conducting sweepstakes, processing job applications, and sending e-mails and newsletters. We use good faith efforts with these third party service providers to require them to protect the privacy of Personal Information by implementing adequate security measures and by using the Personal Information only as authorized and directed by Loom.
Loom may disclose Personal Information as part of a corporate transaction.
If LOOM should ever merge with, acquire or be acquired by another company, whether by merger, stock transfer, or sale of assets, we may disclose, sell or otherwise transfer control of the Personal Information to a third party as part of such a transaction.
Personal Information may be disclosed if you participate in one or more interactive or social features that LOOM may offer on the Sites.
Loom allows other users of the Sites to browse comments, recipes, questions or other entries that you have submitted or commented on in one or more forums, message boards, product ratings, feedback portals or other interactive or social aspects that LOOM may include on the Sites from time to time. LOOM may choose to post this data on other features in the future.
LINKS TO THIRD PARTY SITES
Our websites may contain links to websites operated and maintained by other retailers who may sell LOOM products. Privacy and security policies and practices on these sites may be different from LOOM’s privacy and security policies and practices. LOOM has no control over these sites, and you access such linked sites at your own risk. You should always read a site’s privacy and security policies before disclosing any Personal Information on that site.
SITE SECURITY POLICIES
LOOM has put in place various procedural, technical and administrative measures to safeguard and secure the Personal Information you provide.
Payment card information is not retained by or available in the LOOM data center. To the extent our customers’ Personal Information is maintained by us, it is located on a secured server behind a firewall; it is not directly connected to the Internet. The firewall meets recognized industry standards.
LOOM was developed to accept orders only from Internet browsers that permit communication through Secure Socket Layer (SSL) technology, such as the most commonly used browsers like Internet Explorer (IE) versions 7.0 or higher and Firefox versions 3.0 or higher. SSL is a technology that provides security for information being transmitted over the Internet.
CHOICES FOR MAINTAINING YOUR PERSONAL INFORMATION
If you do not want to receive e-mail, other than purchase acknowledgements and shipping confirmations, please use the unsubscribe button on the bottom of any e-mail sent to you.
You may also contact LOOM by calling Consumer Services at +1-315-896-7000, or by e-mailing us at loom@loom.ist. Please include your name, address and phone number, and state your preference for “no e-mail solicitations,” “no mail solicitations,” “no phone solicitations” or any combination of these. Please allow six to eight weeks for us to fulfill your request.
CHILDREN’S PRIVACY PROTECTION
The Children's Online Privacy Protection Act that took effect on April 21, 2000 imposes certain requirements on websites directed toward children under age 13 that collect information on those children, or on websites that know they are collecting information on children under 13. LOOM's current policy is to not collect Personal Information from any person under age 13.
CALIFORNIA PRIVACY RIGHTS
Under California Civil Code sections 1798.83-1798.84 California residents are entitled to ask LOOM for a notice describing what categories of personal customer information LOOM shares with third parties or corporate affiliates for those third parties’ or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
Ark of Crafts LLC.
Attn: Consumer Services Department
6332 La Costa Dr. Unit J Boca Raton,
FL 33433 USA
In your request, please specify that you want a copy of "Your LOOM of America’s California Privacy Rights Notice." Allow 30 days for a response.
FRAUD PROTECTION
Unfortunately, some unscrupulous people may purport to represent LOOM. LOOM will request your credit card information only when you are in the checkout page of the website, or if you call our Consumer Services team to purchase a product.
When LOOM becomes aware that someone or some company is using LOOM without our authorization, LOOM will take reasonable steps designed to stop that activity. This may take time, and it may be difficult or even impossible to stop that activity. Thus, you should take precautions to protect yourself.
You should keep your password and other Personal Information in a safe location and not share them with anyone. After you complete your visit, please log off your account and close your browser window; this should prevent someone else from accessing your account. This procedure is especially critical if you are sharing a computer with someone else or are using a computer in a public place, such as a library.
For more information on how to protect yourself, please visit the Federal Trade Commission's Website at www.ftc.gov.